365ph Privacy Policy

1. Overview & Scope

This Privacy Policy ("Policy") describes how 365ph ("we," "us," "our," "Company") collects, uses, discloses, and protects personal information of users ("you," "your," "User") who access or use the 365ph online casino and sports betting platform, including the website located at https://365ph.cam and any related mobile applications or services.

By creating an account, accessing the 365ph platform, or using any of our services, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy. If you do not agree with this Policy, you must immediately cease using the 365ph platform.

1.1 Policy Updates

365ph reserves the right to modify or update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. Updates become effective immediately upon posting to the 365ph website. We encourage users to review this Policy periodically. Continued use of the platform following updates constitutes acceptance of the revised Policy.

1.2 Data Controller

For the purposes of applicable Philippine data protection laws, 365ph acts as the data controller responsible for your personal information. We determine the purposes and means of processing your personal data in accordance with this Policy and applicable legal requirements.

2. Information We Collect

365ph collects various categories of personal information to operate the platform, verify user identity, process transactions, comply with regulatory obligations, prevent fraud, and improve our services.

2.1 Information You Provide Directly

When you register an account or use our services, you provide the following information:

• Account Registration Data: Full legal name, date of birth, gender, residential address, email address, mobile phone number, username, and password.
• Identity Verification Documents: Government-issued identification (e.g., Philippine passport, driver's license, national ID), proof of address (utility bills, bank statements), and proof of payment method ownership.
• Financial Information: Payment method details (e-wallet account information, bank account numbers, cryptocurrency wallet addresses), transaction history, deposit and withdrawal records, and source of funds documentation.
• Communications: Information contained in customer support inquiries, chat messages, emails, and feedback submissions.
• Marketing Preferences: Communication preferences, subscription settings, and consent for promotional offers.

2.2 Information Collected Automatically

When you access the 365ph platform, we automatically collect certain technical and usage information:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (IMEI, advertising ID), and mobile network information.
• Usage Data: IP address, geolocation data, login times, pages viewed, games played, betting history, clickstream data, session duration, and navigation patterns.
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, pixel tags, and similar technologies (see Section 6 for details).
• Performance Data: Platform performance metrics, error logs, crash reports, and diagnostic information.

2.3 Information from Third-Party Sources

We may receive information about you from third-party sources, including:

• Payment Providers: Transaction verification, payment status, and fraud detection signals from GCash, Maya, banks, and cryptocurrency exchanges.
• Identity Verification Services: Identity verification results, document authenticity checks, and fraud screening data from third-party verification providers.
• Marketing Partners: Information about your interactions with affiliate partners or advertising campaigns (with your consent).
• Publicly Available Sources: Information from public databases, registers, or government sources used for verification and compliance purposes.

3. How We Use Your Information

365ph processes your personal information for the following purposes, based on legitimate interests, contractual necessity, legal obligations, or your consent:

3.1 Account Management & Service Provision

• Creating and managing your 365ph account
• Authenticating your identity and verifying age eligibility (21+ requirement)
• Processing deposits, withdrawals, and other financial transactions
• Providing access to casino games, sports betting markets, and platform features
• Maintaining transaction history and account records
• Responding to customer support inquiries and resolving disputes

3.2 Regulatory Compliance & Legal Obligations

• Complying with PAGCOR regulations and gaming license requirements
• Conducting Know Your Customer (KYC) and Anti-Money Laundering (AML) checks
• Verifying source of funds and detecting suspicious transactions
• Reporting to regulatory authorities as required by Philippine law
• Enforcing responsible gaming policies and self-exclusion measures
• Responding to legal requests, court orders, or government inquiries

3.3 Fraud Prevention & Platform Security

• Detecting and preventing fraudulent activity, account abuse, and bonus exploitation
• Identifying duplicate accounts and collusion patterns
• Monitoring for irregular betting behavior and unfair gaming practices
• Protecting platform integrity and preventing unauthorized access
• Investigating security incidents and policy violations

3.4 Service Improvement & Personalization

• Analyzing usage patterns to improve platform functionality and user experience
• Personalizing game recommendations and promotional offers based on your preferences
• Conducting market research and analyzing player behavior trends
• Testing new features, games, and betting markets
• Optimizing platform performance and resolving technical issues

3.5 Marketing & Communications

• Sending promotional offers, bonuses, and special announcements (with your consent)
• Providing important account notifications, transaction confirmations, and security alerts
• Conducting customer satisfaction surveys and gathering feedback
• Communicating changes to Terms & Conditions, Privacy Policy, or platform features

Note: You may opt out of marketing communications at any time by adjusting your account preferences or contacting customer support. Transactional and account-related communications cannot be opted out as they are necessary for service provision.

4. Data Sharing & Disclosure

365ph does not sell your personal information to third parties. We only share your data in the following limited circumstances:

4.1 Service Providers & Business Partners

We share information with trusted third-party service providers who assist us in operating the platform, including:

• Payment Processors: GCash, Maya, banks, and cryptocurrency exchanges that process deposits and withdrawals on your behalf.
• Game Providers: Third-party casino game suppliers (slots, live dealer studios) who deliver gaming content on the platform.
• Identity Verification Services: KYC/AML compliance providers who verify identity documents and screen for fraud.
• Cloud Hosting Providers: Infrastructure providers that host our servers and databases.
• Customer Support Tools: Live chat and ticketing systems used to deliver customer service.
• Analytics Providers: Services that help us understand platform usage and user behavior.

All service providers are contractually obligated to protect your data and use it only for the specified purposes. They may not use your information for their own purposes or share it with other parties.

4.2 Regulatory & Legal Disclosures

We may disclose your information to regulatory authorities, law enforcement, or government agencies when required by Philippine law or when necessary to:

• Comply with PAGCOR reporting obligations and gaming license requirements
• Respond to court orders, subpoenas, or legal process
• Investigate suspected criminal activity, fraud, or money laundering
• Cooperate with law enforcement investigations
• Protect the rights, property, or safety of 365ph, our users, or the public

4.3 Business Transfers

In the event of a merger, acquisition, corporate restructuring, or sale of assets, your personal information may be transferred to the acquiring entity. You will be notified of any such transfer, and the new entity will be required to honor this Privacy Policy.

4.4 With Your Consent

We may share your information with third parties when you provide explicit consent, such as when you authorize us to share information with an affiliate partner or when you participate in co-branded promotions.

5. Data Security Measures

365ph implements comprehensive technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

5.1 Technical Safeguards

• Encryption: All data transmission is protected using SSL/TLS encryption. Sensitive data is encrypted at rest using industry-standard algorithms.
• Secure Authentication: Strong password requirements, multi-factor authentication options, and session management controls.
• Firewall Protection: Network-level firewalls and intrusion detection systems monitor and block unauthorized access attempts.
• Database Security: Access controls, database encryption, and regular security audits of data storage systems.
• Security Monitoring: 24/7 security monitoring, automated threat detection, and incident response protocols.

5.2 Administrative Controls

• Access Restrictions: Personal data is accessible only to authorized personnel who require it for legitimate business purposes.
• Employee Training: Regular data protection and security awareness training for all staff members.
• Confidentiality Agreements: All employees and contractors sign confidentiality agreements requiring protection of user data.
• Regular Audits: Periodic internal and external audits of data security practices and compliance.

5.3 Physical Security

Our data centers employ physical security measures including access control systems, surveillance cameras, and restricted entry protocols to prevent unauthorized physical access to servers and data storage systems.

5.4 Limitations of Security

While we implement robust security measures, no system is completely secure. You acknowledge that internet transmission and electronic storage methods carry inherent risks. You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account.

6. Cookies & Tracking Technologies

365ph uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience, analyze platform usage, and deliver personalized content.

6.1 What Are Cookies?

Cookies are small text files stored on your device when you visit the 365ph platform. Cookies allow us to recognize your device, remember your preferences, and provide certain platform features.

6.2 Types of Cookies We Use

• Essential Cookies: Required for platform operation, including login authentication, session management, and security features. These cookies cannot be disabled.
• Functional Cookies: Remember your preferences, language settings, and customization choices to enhance your user experience.
• Analytics Cookies: Collect anonymous usage data to help us understand how users interact with the platform and identify areas for improvement.
• Marketing Cookies: Track your interactions with promotional content and advertisements to deliver relevant offers (with your consent).

6.3 Managing Cookie Preferences

You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. However, disabling essential cookies may affect platform functionality and prevent you from using certain features.

6.4 Third-Party Cookies

Some cookies are placed by third-party service providers (e.g., analytics providers, payment processors). These third parties are subject to their own privacy policies. We recommend reviewing the privacy policies of any third-party services you interact with.

7. Your Privacy Rights

Under applicable Philippine data protection laws, you have the following rights regarding your personal information:

7.1 Right to Access

You have the right to request a copy of the personal information we hold about you. You may request information about the categories of data we collect, the purposes of processing, and the recipients of your data.

7.2 Right to Correction

If your personal information is inaccurate or incomplete, you have the right to request correction or update. You can update certain information directly through your account settings or by contacting customer support.

7.3 Right to Deletion

You may request deletion of your personal information in certain circumstances, such as when the data is no longer necessary for the purposes collected, or when you withdraw consent. However, we may retain certain data where required by law or for legitimate business purposes (e.g., regulatory compliance, dispute resolution).

7.4 Right to Object

You have the right to object to processing of your personal information for certain purposes, including direct marketing. You may opt out of marketing communications at any time.

7.5 Right to Data Portability

You may request a copy of your personal information in a structured, commonly used, and machine-readable format for transfer to another service provider, where technically feasible.

7.6 Right to Withdraw Consent

Where processing is based on your consent, you have the right to withdraw consent at any time. Withdrawal of consent does not affect the lawfulness of processing conducted prior to withdrawal.

7.7 Exercising Your Rights

To exercise any of these rights, please contact our Data Protection Officer at the email address provided in Section 9. We will respond to your request within a reasonable timeframe as required by applicable law. We may require identity verification before fulfilling your request to ensure data security.

8. Data Retention

365ph retains your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

8.1 Account Data

Account information, transaction records, and betting history are retained for the duration of your active account and for a period following account closure as required by PAGCOR regulations and Philippine law (typically five to seven years for financial and gaming records).

8.2 Identity Verification Documents

KYC/AML documents are retained in accordance with Philippine anti-money laundering laws and PAGCOR requirements. Verification documents may be retained for up to seven years following account closure.

8.3 Marketing Data

If you opt out of marketing communications, we will retain your contact information solely to honor your opt-out request and prevent future marketing contact.

8.4 Anonymized Data

We may retain aggregated or anonymized data (data that cannot identify you individually) indefinitely for statistical analysis, platform improvement, and business intelligence purposes.

9. Contact Information & Data Protection Officer

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:

Email: [email protected]
Customer Support: [email protected]
Address: 365ph Data Protection Officer, Philippines Operations

We will respond to all privacy inquiries within thirty (30) days. For urgent security concerns, please contact our customer support team immediately via live chat.